Job Summary: 

Join the dynamic Thank God It’s Natural (tgin) Customer Support Team and contribute to the growth of our vibrant brand. We are a small natural hair care company seeking to recruit a Customer Support Specialist to enhance our customer service excellence. This role is pivotal in maintaining our reputation for delivering outstanding customer support and ensuring satisfaction with every interaction. If you excel in a lively environment, have a sharp eye for detail, and are equipped with superb communication skills, we invite you to join our team! 

Key Responsibilities: 

• Customer Relationship Management: Act as the primary point of contact for our customers, ensuring all inquiries and orders are handled with the highest level of care and efficiency. 

• Order Management: Accurately input and manage orders from major retailers such as Target, Walmart, Walgreens, T.J. Maxx, Ulta, and others. Manage all other orders OTC, e-Commerce, etc.  

• Delivery Coordination: Oversee the timely and accurate dispatch of orders, coordinating with logistics to ensure seamless communications & delivery to retailers and direct customers. 

• Support and Communication: Provide essential support to the customer service team, addressing any queries related to orders dispatched from our warehouse, including payment, transit, or inventory issues. 

• Inventory Oversight: Close collaboration with the warehousing and inventory planning to ensure timely and accurate order confirmations (EDI, Manual, etc) including expected fulfillment compliance.   

• Documentation and Record-Keeping: Generate custom documents for international orders and maintain precise records using Netsuite, including inventory adjustments, work orders, and customer information updates. 

• System Management: Assist in managing the EDI system and the Far App connector, ensuring smooth operation and troubleshooting any issues that arise. 

• Collaboration: Work closely with cross-functional teams to refine supply chain processes and support marketing and event coordination efforts. 

• Professional Development: Engage in continuous learning to master our systems and processes, contributing to the team’s overall success. 

Qualifications: 

• Customer support experience with major big box retailers 

• Experience with EDI a plus  

• Strong analytical skills with the ability to interpret data and make informed decisions. 

• Excel expertise for data analysis and reporting. 

• Familiarity with other Microsoft Office Suite applications (Word, PowerPoint, Outlook). 

• Excellent communication and organizational skills. 

• Detail-oriented and able to manage multiple tasks simultaneously 

• Strong Written and Oral Communication Skills 

• Proficiency in Netsuite a plus 

• Extremely Organized 

Education and Experience: 

• Minimum Education: Associate’s degree 

• Minimum 4 - 5 years of relevant experience in operations coordination or a related field. 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times. 

Location: Our Chicago office (in-person position). 

Our office is located in Chicago, ½ block north of the United Center just west of Fulton Market